{"id":3612,"date":"2026-05-11T23:06:21","date_gmt":"2026-05-11T23:06:21","guid":{"rendered":"https:\/\/demo.arrowtheme.com\/modus\/request-quote\/"},"modified":"2026-05-13T22:39:56","modified_gmt":"2026-05-13T22:39:56","slug":"aide-faq","status":"publish","type":"page","link":"https:\/\/espacemenager2000.fr\/en\/aide-faq\/","title":{"rendered":"Aide &amp; FAQ &#8211; Vos questions fr\u00e9quentes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3612\" class=\"elementor elementor-3612\">\n\t\t\t\t<div class=\"elementor-element elementor-element-151dc4f e-flex e-con-boxed e-con e-parent\" data-id=\"151dc4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b57a205 elementor-widget elementor-widget-html\" data-id=\"b57a205\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n    .em2000-faq-container {\r\n        font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;\r\n        max-width: 900px;\r\n        margin: 0 auto;\r\n        padding: 20px;\r\n        color: #333;\r\n    }\r\n    .em2000-faq-header {\r\n        text-align: center;\r\n        margin-bottom: 40px;\r\n    }\r\n    .em2000-faq-header h1 { color: #004080; }\r\n    .em2000-faq-section-title {\r\n        background: #004080;\r\n        color: white;\r\n        padding: 10px 20px;\r\n        border-radius: 5px;\r\n        margin-top: 30px;\r\n        font-weight: bold;\r\n    }\r\n    .em2000-accordion {\r\n        margin-top: 15px;\r\n        border: 1px solid #eee;\r\n        border-radius: 5px;\r\n        overflow: hidden;\r\n    }\r\n    .em2000-question {\r\n        background: #f8f9fa;\r\n        padding: 15px;\r\n        cursor: pointer;\r\n        font-weight: bold;\r\n        border-bottom: 1px solid #eee;\r\n        display: flex;\r\n        justify-content: space-between;\r\n        align-items: center;\r\n    }\r\n    .em2000-question:after {\r\n        content: '+';\r\n        color: #FF7F00;\r\n        font-size: 1.2em;\r\n    }\r\n    .em2000-answer {\r\n        padding: 15px;\r\n        display: none; \/* \u00c0 activer avec le widget Accord\u00e9on Elementor *\/\r\n        line-height: 1.6;\r\n        background: #fff;\r\n    }\r\n    \/* Note : Pour Elementor, utilisez le widget \"Accord\u00e9on\" avec ces textes *\/\r\n<\/style>\r\n\r\n<div class=\"em2000-faq-container\">\r\n    <div class=\"em2000-faq-header\">\r\n        <h1>Comment pouvons-nous vous aider ?<\/h1>\r\n        <p>Retrouvez ici les r\u00e9ponses aux questions les plus fr\u00e9quentes pos\u00e9es par nos clients.<\/p>\r\n    <\/div>\r\n\r\n    <!-- Section LIVRAISON -->\r\n    <div class=\"em2000-faq-section-title\">\ud83d\udce6 Commandes & Livraison<\/div>\r\n    \r\n    <div class=\"em2000-accordion\">\r\n        <div class=\"em2000-question\">Dans quels pays livrez-vous ?<\/div>\r\n        <div class=\"em2000-answer\" style=\"display:block;\">Nous livrons dans toute la <strong>Zone Euro<\/strong> (France, Belgique, Allemagne, Espagne, Italie, etc.). L'exp\u00e9dition est organis\u00e9e depuis notre centre logistique de Paris.<\/div>\r\n    <\/div>\r\n\r\n    <div class=\"em2000-accordion\">\r\n        <div class=\"em2000-question\">Quels sont les d\u00e9lais de livraison pour le gros \u00e9lectrom\u00e9nager ?<\/div>\r\n        <div class=\"em2000-answer\" style=\"display:block;\">Pour les produits volumineux, le d\u00e9lai est g\u00e9n\u00e9ralement de 5 \u00e0 10 jours ouvr\u00e9s avec prise de rendez-vous par le transporteur.<\/div>\r\n    <\/div>\r\n\r\n    <!-- Section SAV -->\r\n    <div class=\"em2000-faq-section-title\">\ud83d\udee0\ufe0f Service Apr\u00e8s-Vente (SAV)<\/div>\r\n\r\n    <div class=\"em2000-accordion\">\r\n        <div class=\"em2000-question\">Comment fonctionne la garantie de 2 ans ?<\/div>\r\n        <div class=\"em2000-answer\" style=\"display:block;\">En France, nos techniciens se d\u00e9placent \u00e0 votre domicile. Pour le reste de l'Europe, nous mandatons un r\u00e9parateur agr\u00e9\u00e9 local pour intervenir sur votre appareil sans frais pour vous.<\/div>\r\n    <\/div>\r\n\r\n    <div class=\"em2000-accordion\">\r\n        <div class=\"em2000-question\">Mon produit est arriv\u00e9 endommag\u00e9, que faire ?<\/div>\r\n        <div class=\"em2000-answer\" style=\"display:block;\">Il est imp\u00e9ratif d'\u00e9mettre des r\u00e9serves sur le bon de livraison devant le transporteur. Contactez-nous ensuite sous 24h avec des photos pour organiser l'\u00e9change.<\/div>\r\n    <\/div>\r\n\r\n    <!-- Section RETOURS -->\r\n    <div class=\"em2000-faq-section-title\">\ud83d\udd04 Retours & Annulations<\/div>\r\n\r\n    <div class=\"em2000-accordion\">\r\n        <div class=\"em2000-question\">Quel est le d\u00e9lai pour changer d'avis ?<\/div>\r\n        <div class=\"em2000-answer\" style=\"display:block;\">Chez Espace M\u00e9nager 2000, nous offrons <strong>30 jours<\/strong> (au lieu des 14 jours l\u00e9gaux) pour nous retourner un produit dans son emballage d'origine.<\/div>\r\n    <\/div>\r\n\r\n    <div class=\"em2000-accordion\">\r\n        <div class=\"em2000-question\">Le retour est-il gratuit ?<\/div>\r\n        <div class=\"em2000-answer\" style=\"display:block;\">Oui, nous vous fournissons une \u00e9tiquette de retour pr\u00e9pay\u00e9e sur simple demande par mail pour les petits colis. Pour le gros \u00e9lectrom\u00e9nager, nous organisons l'enl\u00e8vement.<\/div>\r\n    <\/div>\r\n\r\n    <div style=\"margin-top: 40px; text-align: center; padding: 20px; background: #eef4fb; border-radius: 8px;\">\r\n        <strong>Vous ne trouvez pas votre r\u00e9ponse ?<\/strong><br>\r\n        Notre \u00e9quipe vous r\u00e9pond sous 24h : <br>\r\n        <a href=\"mailto:contact@espacemenager2000.com\" style=\"color: #004080; font-weight: bold;\">contact@espacemenager2000.fr<\/a>\r\n    <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Comment pouvons-nous vous aider ? Retrouvez ici les r\u00e9ponses aux questions les plus fr\u00e9quentes pos\u00e9es par nos clients. \ud83d\udce6 Commandes &#038; Livraison [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3612","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Aide &amp; FAQ | Espace M\u00e9nager 2000 - Vos questions fr\u00e9quentes<\/title>\n<meta name=\"description\" content=\"Une question sur votre commande ou une r\u00e9paration ? Consultez la FAQ d&#039;Espace M\u00e9nager 2000. Livraison en Europe, garanties et service apr\u00e8s-vente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/espacemenager2000.fr\/en\/aide-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Aide &amp; FAQ | Espace M\u00e9nager 2000 - Vos questions fr\u00e9quentes\" \/>\n<meta property=\"og:description\" content=\"Une question sur votre commande ou une r\u00e9paration ? Consultez la FAQ d&#039;Espace M\u00e9nager 2000. Livraison en Europe, garanties et service apr\u00e8s-vente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/espacemenager2000.fr\/en\/aide-faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Vente d&#039;\u00c9lectrom\u00e9nager Neuf et Garanti \u00e0 Paris\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/p\/Espace-menager-2000-100068469618146\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-13T22:39:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/espacemenager2000.fr\/wp-content\/uploads\/2026\/05\/Em2000logo-rmvbg.png\" \/>\n\t<meta property=\"og:image:width\" content=\"677\" \/>\n\t<meta property=\"og:image:height\" content=\"369\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/espacemenager2000.fr\\\/aide-faq\\\/\",\"url\":\"https:\\\/\\\/espacemenager2000.fr\\\/aide-faq\\\/\",\"name\":\"Aide & FAQ | Espace M\u00e9nager 2000 - Vos questions fr\u00e9quentes\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/espacemenager2000.fr\\\/#website\"},\"datePublished\":\"2026-05-11T23:06:21+00:00\",\"dateModified\":\"2026-05-13T22:39:56+00:00\",\"description\":\"Une question sur votre commande ou une r\u00e9paration ? Consultez la FAQ d'Espace M\u00e9nager 2000. Livraison en Europe, garanties et service apr\u00e8s-vente.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/espacemenager2000.fr\\\/aide-faq\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/espacemenager2000.fr\\\/aide-faq\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/espacemenager2000.fr\\\/aide-faq\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/espacemenager2000.fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Aide &amp; FAQ &#8211; Vos questions fr\u00e9quentes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/espacemenager2000.fr\\\/#website\",\"url\":\"https:\\\/\\\/espacemenager2000.fr\\\/\",\"name\":\"Espace Menager 2000\",\"description\":\"Expert en \u00e9lectrom\u00e9nager depuis 2001, Espace M\u00e9nager 2000 vous propose une large gamme de produits : lave-linge, r\u00e9frig\u00e9rateurs, \u00e9lectronique et fitness. Profitez de notre savoir-faire en vente, r\u00e9paration et d\u00e9pannage. Livraison rapide dans toute la zone Euro. Qualit\u00e9 et service garantis.\",\"publisher\":{\"@id\":\"https:\\\/\\\/espacemenager2000.fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/espacemenager2000.fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/espacemenager2000.fr\\\/#organization\",\"name\":\"Espace Menager 2000\",\"url\":\"https:\\\/\\\/espacemenager2000.fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/espacemenager2000.fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/espacemenager2000.fr\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Fav-Em2000.png\",\"contentUrl\":\"https:\\\/\\\/espacemenager2000.fr\\\/wp-content\\\/uploads\\\/2026\\\/05\\\/Fav-Em2000.png\",\"width\":369,\"height\":369,\"caption\":\"Espace Menager 2000\"},\"image\":{\"@id\":\"https:\\\/\\\/espacemenager2000.fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/p\\\/Espace-menager-2000-100068469618146\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Aide & FAQ | Espace M\u00e9nager 2000 - Vos questions fr\u00e9quentes","description":"Une question sur votre commande ou une r\u00e9paration ? Consultez la FAQ d'Espace M\u00e9nager 2000. Livraison en Europe, garanties et service apr\u00e8s-vente.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/espacemenager2000.fr\/en\/aide-faq\/","og_locale":"en_US","og_type":"article","og_title":"Aide & FAQ | Espace M\u00e9nager 2000 - Vos questions fr\u00e9quentes","og_description":"Une question sur votre commande ou une r\u00e9paration ? Consultez la FAQ d'Espace M\u00e9nager 2000. Livraison en Europe, garanties et service apr\u00e8s-vente.","og_url":"https:\/\/espacemenager2000.fr\/en\/aide-faq\/","og_site_name":"Vente d&#039;\u00c9lectrom\u00e9nager Neuf et Garanti \u00e0 Paris","article_publisher":"https:\/\/www.facebook.com\/p\/Espace-menager-2000-100068469618146\/","article_modified_time":"2026-05-13T22:39:56+00:00","og_image":[{"width":677,"height":369,"url":"https:\/\/espacemenager2000.fr\/wp-content\/uploads\/2026\/05\/Em2000logo-rmvbg.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/espacemenager2000.fr\/aide-faq\/","url":"https:\/\/espacemenager2000.fr\/aide-faq\/","name":"Aide & FAQ | Espace M\u00e9nager 2000 - Vos questions fr\u00e9quentes","isPartOf":{"@id":"https:\/\/espacemenager2000.fr\/#website"},"datePublished":"2026-05-11T23:06:21+00:00","dateModified":"2026-05-13T22:39:56+00:00","description":"Une question sur votre commande ou une r\u00e9paration ? Consultez la FAQ d'Espace M\u00e9nager 2000. Livraison en Europe, garanties et service apr\u00e8s-vente.","breadcrumb":{"@id":"https:\/\/espacemenager2000.fr\/aide-faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/espacemenager2000.fr\/aide-faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/espacemenager2000.fr\/aide-faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/espacemenager2000.fr\/"},{"@type":"ListItem","position":2,"name":"Aide &amp; FAQ &#8211; Vos questions fr\u00e9quentes"}]},{"@type":"WebSite","@id":"https:\/\/espacemenager2000.fr\/#website","url":"https:\/\/espacemenager2000.fr\/","name":"Espace Menager 2000","description":"Expert en \u00e9lectrom\u00e9nager depuis 2001, Espace M\u00e9nager 2000 vous propose une large gamme de produits : lave-linge, r\u00e9frig\u00e9rateurs, \u00e9lectronique et fitness. Profitez de notre savoir-faire en vente, r\u00e9paration et d\u00e9pannage. Livraison rapide dans toute la zone Euro. Qualit\u00e9 et service garantis.","publisher":{"@id":"https:\/\/espacemenager2000.fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/espacemenager2000.fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/espacemenager2000.fr\/#organization","name":"Espace Menager 2000","url":"https:\/\/espacemenager2000.fr\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/espacemenager2000.fr\/#\/schema\/logo\/image\/","url":"https:\/\/espacemenager2000.fr\/wp-content\/uploads\/2026\/05\/Fav-Em2000.png","contentUrl":"https:\/\/espacemenager2000.fr\/wp-content\/uploads\/2026\/05\/Fav-Em2000.png","width":369,"height":369,"caption":"Espace Menager 2000"},"image":{"@id":"https:\/\/espacemenager2000.fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/p\/Espace-menager-2000-100068469618146\/"]}]}},"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/espacemenager2000.fr\/en\/wp-json\/wp\/v2\/pages\/3612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/espacemenager2000.fr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/espacemenager2000.fr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/espacemenager2000.fr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/espacemenager2000.fr\/en\/wp-json\/wp\/v2\/comments?post=3612"}],"version-history":[{"count":7,"href":"https:\/\/espacemenager2000.fr\/en\/wp-json\/wp\/v2\/pages\/3612\/revisions"}],"predecessor-version":[{"id":17052,"href":"https:\/\/espacemenager2000.fr\/en\/wp-json\/wp\/v2\/pages\/3612\/revisions\/17052"}],"wp:attachment":[{"href":"https:\/\/espacemenager2000.fr\/en\/wp-json\/wp\/v2\/media?parent=3612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}